Electronic Government First International Conference, EGOV 2002, Aix-en-Provence, France, September 2-5, 2002. Proceedings

In defining the state of the art of E-Government, EGOV 2002 was aimed at breaking new ground in the development of innovative solutions in this impor­ tant field of the emerging Information Society. To promote this aim, the EGOV conference brought together professionals from all over the globe. In order to obtain a rich picture of the state of the art, the subject matter was dealt with in various ways: drawing experiences from case studies, investigating the outcome from projects, and discussing frameworks and guidelines. The large number of contributions and their breadth testify to a particularly vivid discussion, in which many new and fascinating strands are only beginning to emerge. This begs the question where we are heading in the field of E-Government. It is the intention of the introduction provided by the editors to concentrate the wealth of expertise presented into some statements about the future development of E-Government.

Framework.- Electronic Government: Where Are We Heading?.- Centralization Revisited? Problems on Implementing Integrated Service Delivery in The Netherlands.- From Websites to e-Government in Germany.- BRAINCHILD, Building a Constituency for Future Research in Knowledge Management for Local Administrations.- Organizing for Online Service Delivery: The Effects of Network Technology on the Organization of Transactional Service Delivery in Dutch Local Government.- Public Sector Process Rebuilding Using Information Systems.- What Is Needed to Allow e-Citizenship?.- Private Sanctity - e-Practices Overriding Democratic Rigor in e-Voting.- Reconfiguring the Political Value Chain: The Potential Role of Web Services.- Digital Olympics 2008: Creating the Digital Beijing.- The E-GOV Action Plan in Beijing.- Knowledge Management.- The POWER-Light Version: Improving Legal Quality under Time Pressure.- Intranet “SaarlandPlus” - Enabling New Methods of Cooperation within the Ministerial Administration.- e-Learning for e-Government.- Multi-level Information Modeling and Preservation of eGOV Data.- e-Government and the Internet in the Caribbean: An Initial Assessment.- Towards Interoperability amongst European Public Administrations.- Requirements.- Assessing e-Government Implementation Processes: A Pan-European Survey of Administrations Officials.- A One-Stop Government Prototype Based on Use Cases and Scenarios.- Reflections on the Requirements Gathering in an One-Stop Government Project.- Business Process Reengineering.- Understanding and Modelling Flexibility in Administrative Processes.- Business Process Management - As a Method of Governance.- Proposal for a Dutch Legal XML Standard.- Electronic Service Delivery.- Size Matters—Electronic Service Delivery by Municipalities?.- Administration 2000—Networking Municipal Front and Back Offices for One-Stop Government.- The Experience of German Local Communities with e-Government—Results of the MEDIA@Komm Project.- Electronic Public Service Delivery through Online Kiosks: The User’s Perspective.- FASME—From Smartcards to Holistic IT—Architectures for Interstate e-Government.- The Local e-Government Best Practice in Italian Country: The Case of the Centralised Desk of “Area Berica”.- The Immanent Fields of Tension Associated with e-Government.- VCRM — Vienna Citizen Request Management.- Designing Innovative Applications.- Public-Private Partnerships to Manage Local Taxes: Information Models and Software Tools.- E-MuniS — Electronic Municipal Information Services - Best Practice Transfer and Improvement Project: Project Approach and Intermediary Results.- Some Specific e-Government Management Problems in a Transforming Country.- Towards a Trustful and Flexible Environment for Secure Communications with Public Administrations.- Supporting Efficient Multinational Disaster Response through a Web-Based System.- KIWI: Building Innovative Knowledge Management Infrastructure within European Public Administration.- Elektronische Steuer Erlass Dokumentation a Documentation on Official Tax Guide Lines.- Electronic Democracy.- Voting in the New Millennium: eVoting Holds the Promise to Expand Citizen Choice.- e-Democracy Goes Ahead. The Internet As a Tool for Improving Deliberative Policies?.- Discourse Support Systems for Deliberative Democracy.- Citizen Participation in Public Affairs.- Information Society Technologies Programme (IST).- An Approach to Offering One-Stop e-Government Services — Available Technologies and Architectural Issues.- e-Governance for Local System: A Plan and Implementation Experience.- Transactional e-Government Services: An Integrated Approach.- Electronic Vote and Internet Campaining: State of the Art in Europe and Remaining Questions.- A Citizen Digital Assistant for e-Government.- A System to Support e-Democracy.- IST-Project: AIDA — A Platform for Digital Administration.- e-Government Strategies: Best Practice Reports from the European Front Line.- CITATION Citizen Information Tool in Smart Administration.- Clip Card: Smart Card Based Traffic Tickets.- Visual Admin — Opening Administration Information Systems to Citizens.- e-Government Observatory.- Requirements for Transparent Public Services Provision amongst Public Administrations.- CB-BUSINESS: Cross-Border Business Intermediation through Electronic Seamless Services.- Bridging the Digital Divide with AVANTI Technology.- An Integrated Platform for Tele-voting and Tele-consulting within and across European Cities: The EURO-CITI Project.- EURO-CITI Security Manager: Supporting Transaction Services in the e-Government Domain.- SmartGov: A Knowledge-Based Platform for Transactional Electronic Services.- Implementing e-Government.- Best Practice in e-Government.- e-Government Applied to Judicial Notices and Inter-registrar Communications in the European Union:.- The Concepts of an Active Life-Event Public Portal.- New Services through Integrated e-Government.- Risk Assessment & Success Factors for e-Government in a UK Establishment.- Quo Vadis e-Government? — A Trap between Unsuitable Technologies and Deployment Strategies.- A New Approach to the Phenomenon of e-Government: Analysis of the Public Discourse on e-Government in Switzerland.- Legal Issues.- Self-regulation in e-Government: A Step More.- UK Online: Forcing Citizen Involvement into a Technically-Oriented Framework?.- Data Security: A Fundamental Right in the e-Society?.- Legal Design and e-Government: Visualisations of Cost & Efficiency Accounting in the wif! e-Learning Environment of the Canton of Zurich (Switzerland).- The First Steps of e-Governance in Lithuania: From Theory to Practice.- Technical Issues.- The Role of Citizen Cards in e-Government.- Indicators for Privacy Violation of Internet Sites.- Verifiable Democracy a Protocol to Secure an Electronic Legislature.- Arguments for a Holistic and Open Approach to Secure e-Government.- Varied Contributions.- Supporting Administrative Knowledge Processes.- IMPULSE: Interworkflow Model for e-Government.- Visualization of the Implications of a Component Based ICT Architecture for Service Provisioning.