Decision-Making Groups and Teams An Information Exchange Perspective

In recent years, there has been increasing implementation of group and team decision-making within organizations, much of it managed electronically, between members of what are "virtual" groups or teams. Recent research into effective team implementation emphasizes "trust" as an intermediary process, andtrust must be a part of any account of team decision-making. This book provides an integrated framework that represents process in decision-making by interactive groups and teams. This framework furthers both our understanding of process and our capabilities in implementation, based on an account of group decision-making that differentiates the information types contributing to decision quality and relates them to process in interactive groups and teams. Author Steve Silver emphasizes the social structure that is inherent in the interaction of decision-makers as group or team members and effects on the information they exchange.

1.Introduction: Information Exchange in Decision-Making Groups and Teams 2. Background and Framework 3. Group and Team Members as "Dual Motive Agents" in Information Exchange 4. Judging the Consequences of Evaluation by Others in Status Heterogeneous Groups and Teams: Biases in Micro Level Heuristics of Information Exchange 5A. Idea Generation in Interactive Teams: Conceptual Model 5B. Idea Generation in Interactive Teams: Empirical Studies 6A. Negative Evaluation as Information and Affect in Interactive Groups and Teams: Dynamic Model 6B. Negative Evaluation as Information and Affect in Interactive Groups and Teams: Empirical Studies 7.Silence Events as Mediators of Idea Generation and Information Exchange in Interactive Teams: Teams Structure and What Members Say and Don’t Say 8A. An Inter-Organizational Decision-Making Teams and its Sub-Teams: Status Differentiation and Information Exchange 8B. Frames and Scripts in the Information Exchange of Inter-Organizational Teams and its Sub-Teams 9.Virtual Teams as Decision-Making Units: The Social Mediator of Trust 10A. Information Exchange in Interactive Teams: An Integrative System 10B. Dynamics of Information Exchange in Interactive Teams: Computational Exercises11.Implementing Technology for Managing Interactive Teams in Ill-Structured Decision Making 12. Summary and Discussion

Steven Silver is Professor and Lucas Fellow at the Lucas Graduate School of Business, California State University. He has been a Research Associate, visiting fellow, overseas by-fellow and post-doctoral fellow at universities that include the University of California, Stanford University, Cambridge University and London School of Economics.