Business Innovation with New ICT in the Asia-Pacific: Case Studies

This book clarifies the direction of business innovation using new ICT such as the Internet of things (IoT), artificial intelligence (AI), smartphones, and cloud computing through a series of case studies on successful trials and advanced businesses in the Asia-Pacific where many industry sectors have been growing successfully in the 21st century. ICT has been playing an important role in value creation for customers and in profit generation for providers, contributing to various service innovation and business innovation. Now, digitalization using IoT and AI provides solutions to address various issues in the human society, which is transforming services and businesses in the 21st century. “What is the direction of the business innovation using new ICT?” is a highly concerned question for business researchers and practitioners. Aiming to answer the question, this book conducts a number of cases studies in the Asia-Pacific region, including the Mainland China, Taiwan, Japan, Malaysia, Vietnam, as well as Australia. Among the studies, there are 4 cases from ICT providers, 4 cases from traditional and services, and 6 cases from new ICT applications and businesses. Each case analyzes social needs and human desires, new value created, roles of new technologies, processes and difficulties in developing new businesses, the relationship among customers, providers, and stakeholders, value chain co-creation and optimization, factors of success, and business models. Finally, the direction of business innovation with new ICT in the Asia-Pacific is suggested by summarizing the findings from the case studies through the lens of the theoretical analysis in service science.

Dr. Ke Xing is a Senior Lecturer and a Program Director at the School of Engineering, University of South Australia. He served as a member of Professional Development Committee at Australian Life Cycle Assessment Society (ALCAS) and is a standing committee member of Ecological Development Union International (EDUI) (Australia) (2011 to date). In his academic career, Dr. Xing is particularly dedicated to incorporate social, economic, and environmental perspectives into tertiary engineering education and training programs to prepare graduates to become professional engineers with specialized knowledge and skills for achieving sustainability in engineering practice. In his research, he also has extensive projects and publications in the areas of resource-efficient product and service innovation, sustainable industry and community transformation, and low-carbon urban precinct system modeling. To date, he has authored over 80 research publications in books, refereed journals, and international conference proceedings.

Professor Shiyong Zhang is a Professor at the Computer Science School of Fudan University, China. He once worked at British Telecom and British National Computer Center in 1988 and 1993 separately, undertaking conformance testing research as a Visiting Scholar. He also took a short- term advanced information management training classat Stony Brook in USA in 1997. His research focuses on computer networks, its application, security, testing, and evolution. He has published more than 200 papers on core journals, and about 20 books individually or with colleagues. About 20 awards were honored to Prof. Zhang in the light of his achievements in ICT field in China, such as twice the 2nd Prize of Sciences & Technology Advance at China National level, once the 1st Prize of Sciences and Technology Advance at Ministry level, and a few times the 1st Prize of Sciences and Technology Advance by Shanghai Municipal Government. Prof. Zhang founded an IT company called Fudan GrandHorizon in 1998, and acted as the General Manager for 10 years. By which experience he knows well how to transfer the new ICT innovation to company services products.