TECHNOLOGY-ENHANCED ASSESSMENT OF TALENT

Part One reviews of the various ways technology can enhance the administrative ease, credibility, validity, and cost effectiveness of assessments used by organizations in selection and other candidate evaluation processes. The section will raise issuesfor example, security, delivery channel bandwidth, candidate identity, fakingthat confront organizations considering the use of virtual and other technologically enhanced assessments, issues that will be addressed in depth in subsequent chapters. In particular the introductory section will drill down on fundamental implementation issues and how these issues are best addressed. Chapters in this section provide an Overview of Technology-enhanced Assessments (Definitions, Technology, Applications, Promises, and Challenges) and Implementation Issues (Assessment Platforms, Process Issues, Technical Issues, Integrated staffing systems, Branding, and special Issues in International Selection). Part Two addresses Measurement Issues in Technologically-Enhanced Assessments.  Effective assessment, not matter what the medium, must yield valid inferences about the characteristics of candidates.  Balancing the opportunities of technologically enhanced assessments are potential challenges to the validity of the measurements produced by these tools.  This section identifies the key measurement, administrative and legal factors that need to be considered in assuring that virtual/remote assessments generate useable and useful information. Chapters provide an Overview of Measurement Issues (Cheating, Faking, Equivalence with paper and pencil forms, fairness, validity, bias, and opportunities);  Cheating on Remotely Delivered Assessments (Cognitive and non-cognitive ability tests with right and wrong answers, differences in cheating in proctored and unproctored settings, and detection); and Legal Issues (Guidelines, laws, and ethics); Candidate Reactions  (the candidate experience, adding value to employment branding, technology-mediated access to results, and research agendas). Part Three addresses the State of Practice -- Case Studies. This section will provide concrete case examples of the use of technology-enhanced assessments in real-world settings in both the private and public sectors and in both US and non-US organizations.  For some of the technology-based approaches, two or three case studies that illustrate a range of solutions will be presented.  Each case study is relatively brief (6-10 pages) and provide a description of the particular solution adopted, how the system has been implemented and maintained, and success metrics and lessons learned. Organizations include FBI, Marriott International, UBS, US Department of Defense, Proctor & Gamble, and a couple European companies and address Internet-based Testing, Video-based Assessments, IVR and Web-based Screening, Telephone Screens/Interviews, Telephone Simulations, and Technology Based Assessment Centers Part Four addresses Agendas for Future Research and Practice. The volume concludes with an agenda for future practice and research on technologically enhanced assessments. Technologies are likely to emerge over the next five years that open opportunities for new ways of creating, delivering, and using assessments in work organizations.  There are, however, a wide range of theoretical and methodological issues that still need to be addressed by our science so that practice in this exploding area is more effective. Chapters include Practice Agendas (Innovative Uses of Technologically-Enhanced Assessment) and Research Agendas, which takes on unanswered questions.